- Support Center
- Frequently Asked Questions
Welcome to our FAQ page where we have compiled a list of frequently asked questions based on inquiries from our previous customers. Here, you’ll find concise answers to common queries about our products/services. If you don’t see your question listed here, please don’t hesitate to contact us for further assistance.
Yes, we ship to most countries worldwide, except those that are currently affected by war or political instability
Please note that we do not currently ship to countries affected by war or armed conflicts, such as Syria, Yemen, Afghanistan, Libya, Somalia, South Sudan, and Iraq. We apologize for any inconvenience this may cause and assure you that this is beyond our control. We hope for a peaceful resolution to these conflicts.
We use DHL and UPS for our international shipments, as they provide reliable and fast delivery services.
We offer bank transfer and cryptocurrency payments for all orders.
Shipping times vary depending on the destination and the shipping method chosen. As mentioned earlier, delivery times range from 3 to 5 business days with UPS and 7 to 10 business days with DHL.
Yes, it is possible to track the shipment. We provide tracking information for all orders, which allows customers to track their shipments online and monitor their progress.
No, we don’t offer cash on delivery service at the moment.
Yes, we offer a return policy for our products. If the product is damaged, different from the description, or any tampering has occurred, we are committed to that. Additionally, if a customer is not satisfied with their purchase due to lower-than-expected hashrate or low quality, they can return the product within a certain timeframe for a refund or exchange
Yes, we cover any manufacturing defects or damages that occur during shipping and we will cover the shipping expenses when sending a new device.
1- Choose the product and add it to your cart.
2- Proceed to checkout and provide all necessary details, including the correct shipping address and payment method.
3- Review your order summary and make sure everything is correct.
4- Confirm your order and wait for a confirmation email with your order details.
5- Track your shipment and enjoy your purchase!
- To complete your purchase, payment is the final step. You will have two options: bank transfer or cryptocurrency payment.
- For bank transfer, you will receive the company’s bank details along with your order number to transfer the funds.
- For cryptocurrency payment, you will receive a unique digital wallet address for the transaction, where you will send the invoice amount.
Typically, bank transfers take around 6 to 7 business days, excluding official holidays.
Please send a scanned copy of the bank transfer, along with your order number attached, to the designated email address.
Please send a scanned copy of the bank transfer to the designated email address, along with your order number attached.
Usually, the confirmation of the digital currency payment transaction is received within an hour, and your order is automatically confirmed.
Of course, we can modify any details in the order after bank transfer payment. In case of non-payment, we advise you to place a new order.
Certainly. You can cancel your order at any time before the shipment leaves our factories. A timeline for refunding the payment will be put in place based on our payment and refund policies.
You will receive a power supply based on your country’s standards.
We deliver miners to over 100 countries worldwide and provide our clients with power supplies based on the country’s standards so that they can start mining quickly without much hassle.
If you order more than 5 miners, you can contact us for special discounts.
Our miners are shipped to over 100 countries, each with different compatibility requirements for power cords/cables.
To avoid confusion, we don’t provide a power cord/cable with our miners.
However, you can source power cords/cables locally for your miner.
No, the prices of the miners on our website don’t fluctuate on a daily basis, but it does fluctuate on a frequent basis.
Yes, we ensure our product prices are up-to-date.
Yes, all products listed on the website are available for sale and ready for shipment. Some products are also sold on a pre-order basis.
Pre-order system refers to products that are currently being manufactured and have a set completion date for shipping to customers. Full payment is usually required for pre-orders.
If you want to purchase 5 or more of our products, you can apply a coupon code available on our website. In case there are no coupons available at the time of your order, please send a message to our “Contact Us” section and request a discount coupon, specifying the quantity you want to purchase. We will provide you with a special discount coupon for your account. Please make sure to provide us with your registered email address to apply the discount.
Terms and conditions apply.
No, our prices are inclusive of power supply costs.
The miner prices on our website are listed in US$.
Unfortunately, we used to offer this service before, but currently we cannot afford the shipping costs to 100 countries around the world with the increasing prices globally. Therefore, the actual shipping cost will appear when placing the order based on the weight of the shipment and the country it is being sent to.
Yes, we believe in transparency in our product prices and we do not have any hidden fees associated with mining operations. We do not set our product prices based on demand or profits, but rather put a reasonable commercial margin on manufacturing and work on the principle of increasing sales to grow the business. We distinguish ourselves by quality and reliability
No, we accept payments either, though:
- Cryptocurrency
- Bank Account Transfer
You don’t have to worry about the payment currency being US$. If you want to pay through a bank transfer, you need to inform your bank of the amount you want to transfer in US$. They will make payment as per the current exchange rate as per you base currency/home currency.
You can make payments through any crypto wallet/exchange. It is not mandatory to use the Coinbase wallet to transfer cryptocurrency to our wallet.
Your order will stand cancelled if you fail to make payment within the stipulated time frame, which is:
- 59:00 mins (payment through Crypto Currency)
- 10 days from the order booking date (payment through bank transfer).
If you cancel your order before the payments are received, there is no need to worry. Please contact us.
360 days
We ensure fast shipping of our products i.e. within 48-72 hours.
Delivery to your doorstep may take an additional two days. For pre-paid orders, the expected shipping time will be listed on the order page.
We help you with lower invoicing that will eventually lead you to paying a lower customs duty while importing the miner.
We keep our website up-to-date to ensure transparency and a fantastic user experience. For regular updates, you can subscribe to our Newsletter.
Yes, we share regular updates to your order through email. If you are a registered user, you can check the inbox of your registered email address and from the ‘My Account’ tab on the website.
Whereas, if you are a guest looking to trace your order, you can view its details through email updates or get in touch with our team.
Here’s what you do to start mining:
Step 1: Download a trackable IP scanner.
Step 2: Locate the miner’s IP address.
Step 3: Open the device dashboard.
Step 4: Enter your pool link and wallet details.
You will find the user manual for your device in the support section.
To get technical support, you will need access to the support portal. You can do this by following these steps:
- Go to the technical support section.
- Enter the serial number of your device.
- Enter the email address used when placing the order.
- Log in. You will find all the necessary tools and guides, and you can also contact us for assistance.
From my account, you will find the downloads section.
Miner set-up required very little technical knowledge. It runs on plug and play model.
You can contact our customer service team by sending us a short video of your dashboard and your kernel log. Our technicians have the skill to fix most issues that result from software. If anything is wrong with your hardware, you will need to contact the manufacturer’s customer service department.
Please Feel Free To Contact Us
